How orders ship, how returns work, and what we do with your information.
Last updated: July 21, 2026
Sealed booster cases are heavy, high-value freight. Every case ships fully insured for its purchase price, signature required on delivery.
We ship worldwide. International orders may be subject to customs duties, taxes, or import fees charged by your country — those are the buyer’s responsibility.
Shipping is set at the point of purchase: on a live Whatnot show it is determined by your winning bid, and in the Buy Now shop it is displayed clearly before you check out. You will never be billed extra for shipping after the fact.
Inspect the parcel on arrival. If it arrives damaged, opened, or short, photograph it before unpacking further and email us within 48 hours — photos of the outer box, the label, and the contents. Insurance claims are difficult without them.
We do not accept returns, exchanges, or cancellations. Every break slot, Surprise Set number, single, and sealed order is final once purchased. This is standard for live breaking and mystery product, where the outcome is part of what you are buying.
If your order arrives damaged, opened, or short — or never arrives — email support@goldenchase.cards within 48 hours of delivery with photos of the outer box, the label, and the contents. We will work with you and the carrier to make it right, either through a replacement where one is available or a refund of the affected item.
Anything won or bought during a live Whatnot show is also governed by Whatnot’s own buyer policies and protections, which apply in addition to this page.
All sealed cases we sell are factory-sealed Simplified Chinese product, sold in their original factory shrink. We do not reseal, reweigh, search, or otherwise open cases before they ship.
Simplified Chinese product is printed for the mainland China market. Card text is in Chinese, set codes differ from English and Japanese releases, and these cards are not tournament-legal outside their region in most formats. Buy them as collectibles.
If you believe you received anything other than authentic sealed product, contact us immediately with photographs and we will make it right.
Cards hit on stream are bought and paid for through Whatnot, not through this website. Whatnot handles that payment, shipping, and buyer protection under its own terms — this site's checkout covers sealed cases only.
The Break Catalog on our homepage is a record of what has been pulled, and prices shown next to cards are market estimates, not offers to sell. Estimates move constantly and are not a guarantee of value.
We do not see or store your full card number. Payments are processed by Snipcart and its payment provider, who handle card data directly under their own privacy terms.
We use it to fulfil your order, answer your questions, and — only if you asked for alerts — tell you when we go live. We do not sell or rent your information. We share it only with the services needed to run the store: our checkout provider, our shipping carrier, and our website host.
Alert signups are stored by our form provider and used for that one purpose. Every alert email includes an unsubscribe link, or you can email us and we will remove you.
This site sets no advertising or tracking cookies of its own. Our checkout provider sets the cookies it needs to keep your cart working.
Email connect@goldenchase.cards to see, correct, or delete the information we hold about you. We keep order records for as long as tax and accounting rules require.
This store is intended for adults. We do not knowingly collect information from children under 13.
TheGoldenChase
Rocklin, California, USA
Orders & support: support@goldenchase.cards
Everything else: connect@goldenchase.cards
We aim to reply within 1 business day.